Privacy Policy
1. Data Controller
The data controller for the personal data collected on this website is:
2. What personal data do we collect?
Depending on how you interact with our website, we may collect the following data:
- Identifying data: Name and surname.
- Contact data: Email address and phone number.
- Location data: Physical address (home), exclusively when necessary to schedule an on-site technical visit.
- Browsing data: IP address, browser type, and behavior on the web (through cookies and Google Analytics).
3. For what purpose do we process your data?
At Antonio Rico Tech, we process the information provided by interested persons for the following purposes:
- Customer Support: To manage and respond to inquiries sent through the contact form, email, or WhatsApp button.
- Service Provision: To manage appointments for repairs, IT support, and home visits. The physical address is requested solely to allow the technician to travel to the incident location.
- Usage Analysis: To analyze user navigation to improve the structure and content of the website (using Google Analytics).
- Security: To ensure the security of the website and prevent attacks (using Cloudflare).
We will not use your data to send advertising or newsletters unless you give us your express consent to do so in the future.
4. Legal basis for the processing of your data
The legal basis for the processing of your data is:
- Consent: Which you grant by checking the acceptance box on the contact form or by voluntarily writing to us via email or WhatsApp.
- Execution of a contract: Necessary for the provision of the requested technical support or repair services (scheduling the appointment).
- Legitimate interest: To ensure the security of the website through services like Cloudflare.
5. Data recipients
To provide services strictly necessary for the development of the activity, we share data with the following providers under their corresponding privacy conditions:
- Hosting and Email: Provider located within the European Union, which complies with the security guarantees required by the GDPR.
- Cloudflare: Security and optimization service provider (CDN). To protect the website, Cloudflare may process technical data (such as IP addresses) and use security cookies to identify malicious traffic, based on its legitimate interest in protecting the service.
- Google Analytics: A web analysis service provided by Google, Inc. It is used to analyze how users use the website. The information generated (including your IP address) will be directly transmitted to and stored by Google on servers in the United States.
- WhatsApp: By using the WhatsApp button, you agree that your data (phone number) will be processed by the WhatsApp platform (belonging to Meta Platforms, Inc.), whose servers may be hosted outside the EU (USA).
No data will be transferred to third parties other than those mentioned, except under legal obligation.
6. Data retention
The personal data provided will be kept as long as the commercial relationship is maintained or for the time necessary to comply with legal obligations and to address possible responsibilities that may arise from the fulfillment of the purpose for which the data was collected.
7. User rights
Anyone has the right to obtain confirmation as to whether Antonio Rico Tech is processing their personal data. Interested persons have the right to:
- Request access to personal data relating to the interested party.
- Request its rectification or deletion.
- Request the limitation of its processing.
- Oppose the processing.
- Request data portability.
To exercise these rights, you can send an email to [email protected].
8. Data security
Antonio Rico is committed to the use and processing of users' personal data, respecting their confidentiality and using them in accordance with their purpose, as well as complying with his obligation to store them and adapt all measures to prevent alteration, loss, treatment, or unauthorized access, in accordance with the provisions of current data protection regulations.